Download a guide tailored to your role.
Each guide is a printable, single-document tour of Vetra written for one audience — HMOs & insurers, providers, corporates or enrollees. Download as Markdown to share, archive or turn into PDF.
For HMOs & insurers
HMO operator guide
Adjudication, settlement, capitation, fraud and reports — the operator's manual for running an HMO on Vetra.
- The 13 HMO portal modules
- 7-step quick-start checklist
- Claims lifecycle + adjudicator workflow
- Approval limits, RBAC and reporting
For Hospitals, pharmacies, labs & clinics
Provider operator guide
One facility account, many HMOs — submit claims, follow PAs, see remittances and resolve disputes in one place.
- 3-step claim submission flow
- Claim statuses and how to read them
- PA urgency tiers and auth codes
- Real-time Payments tab as your AR
For HR & benefits leaders
Corporate benefits guide
A live view of how your plan is used — without seeing employees clinical data. Built for renewal conversations.
- Bulk enrollee onboarding
- Plan tiers and the enrollee lifecycle
- Utilisation and reports for the board
- Privacy boundaries (what you can / cannot see)
For Members
Enrollee guide
Your health plan, in your pocket — card, coverage, claims and ghost-patient alerts in one private app.
- Your Vetra Member ID, decoded
- Coverage as a live spend ticker
- Finding an in-network provider
- Ghost-patient alerts to catch misuse
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