This page is the public account-deletion path for Vetra mobile app users. You can delete your account inside the app, or request deletion by email if you no longer have access.
1. Delete your account in the app
If you can sign in to the Vetra mobile app, open Settings, scroll to Danger zone, and tap Delete account. The app asks you to confirm before it sends the deletion request.
This is the fastest path because it proves account ownership from your signed-in session.
2. Request deletion by email
If you cannot access the app, email privacy@vetrainsure.com from the email address on your Vetra account with the subject Delete my Vetra account.
Include your full name and the phone number or state on your profile if available. We may ask for additional verification before deleting the account.
3. What we delete
- Your Vetra consumer account and profile details.
- Saved HMOs, comparison lists, family-member records, and app notification records.
- Consumer quote requests and health-cover records controlled by Vetra.
- Stored mobile push tokens and active refresh sessions.
4. What may be retained
Some records may need to remain with an HMO, provider, payment processor, or regulator after your Vetra account is deleted. Examples include HMO-issued policy records, claim history, invoices, payment reconciliation, legal notices, and fraud-prevention audit logs.
Where another organisation controls the data, we will direct you to that organisation or pass the request to them where we are legally allowed to do so.
5. Timeline
In-app deletion starts immediately. Email requests are reviewed within 7 days, and completed within 30 days unless Nigerian law requires a longer retention period.
Need help?
Contact privacy@vetrainsure.com or read the Privacy Policy.