Role guide · Enrollees

Your health plan, in your pocket.

A simple, secure place to see what your plan covers, find a provider, check your card, see your visits and claims, and catch anyone misusing your benefits.

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The enrollee portal on mobile — digital card, coverage and recent claims

Screenshot — coming soon

The enrollee portal.

What the enrollee portal gives you

Dashboard	What's on, what's used, what's left this period.
Card	Your digital health card with your Vetra Member ID.
Coverage	Your plan + benefit limits + how much has been used so far.
Providers	The hospitals, pharmacies and labs covered by your plan.
Claims	Every claim filed for you, with status and amount.
Authorizations	Pre-auth requests made on your behalf — and alerts if any look wrong.
Check-ins	Visit history.
Settings	Profile, password, security and data export.

Your Member ID

Your Vetra Member ID looks like:

text

HYG-DNG-00234-PR
│   │   │     │
│   │   │     └── Type (PR principal, SP spouse, CH child)
│   │   └──────── Your sequential number
│   └──────────── Your employer / sponsor
└──────────────── Your HMO

You'll need it whenever you visit a provider — show your Card screen or tell them the ID.

Setting up

Accept the invite email or open app.vetrainsure.com/enrollee/signup with your Member ID.
Set a strong password. Turn on biometric or 2-step if your phone supports it.
Confirm your details on Settings.
Open Card — that's your digital health card. Add it to your wallet if you like.

Coverage is a live spend ticker

The Coverage screen sums only APPROVED claim items against your benefit limits. That makes it a trustworthy number — not an estimate. If a limit is close to being used up, you'll see a warning so there are no surprises at your next visit.

Finding a provider

Open Providers. Search by name, type or location.
Each card shows address, services, hours and whether they're in-network.
A provider that isn't in your network may not be covered — call your HMO before going.

Pre-authorizations

If you didn't visit a hospital — tap "Not me"

When an EMERGENCY PA is filed for you, the portal pings you immediately. If the visit isn't yours — that's a red flag. Tap "Not me" and your HMO is notified.

Following your claims

Claims shows everything filed for you, with status: Submitted → Received → In review → Approved / Rejected → Settled.

Each claim shows the provider, amount, what was treated and what the HMO paid.
If you spot a claim you don't recognise, tap Report and your HMO is notified.

Privacy

Only you, your HMO and the provider treating you can see your clinical detail.
Your employer sees aggregated utilisation only — not what you were treated for.
All data is encrypted in transit and at rest.
You can export everything we have on you from Settings → Data.

Watch the member walkthrough

Enrollee portal walkthrough

Card, coverage, providers, claims and a ghost-patient alert in action.

Walkthrough — coming soon